Return & Refund Policy

At Jmmico, your satisfaction is our priority. We want you to love every purchase you make with us. If something doesn’t work out, we’re here to help with a simple and transparent return process.

1. Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must include all original packaging, accessories, and included materials.
  • Proof of purchase (order number or receipt) is required.

Items that show signs of use, damage caused by customers, or missing original packaging may not be accepted for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale items
  • Gift cards
  • Customized or personalized products
  • Items damaged due to improper use or handling

3. How to Request a Return

To start a return, please contact our customer support team at:

Email: help@jmmico.com

Please include:

  • Your order number
  • The item(s) you would like to return
  • The reason for your return
  • Photos or videos if the item is damaged or defective

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to process and display the refund.

5. Return Shipping Costs

  • For defective, damaged, or incorrect items: Jmmico will cover the return shipping costs.
  • For returns due to personal preference or change of mind: customers are responsible for return shipping fees.

Original shipping fees are non-refundable unless the item received was incorrect, damaged, or defective.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide photos or videos showing the issue so our team can quickly assist you with a replacement or refund.

We are committed to making things right and ensuring you have the best possible experience with Jmmico.